•    The client is responsible for all of the content they provide for their pages, including obtaining the legal permission for any works they include and ensuring that the content of these pages does not violate Canadian or International Laws or Trademarks.  The client is also responsible for all text, images and logos contained on their site.  The client agrees to defend Highfive Media and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.

•    The client will be held responsible for, and accepts responsibility for, any defamatory, confidential, secret and other proprietary material made available via it’s pages

•    In order to utilize our content management systems the client must display a general working knowledge of computers, computer systems and the the ability to competently navigate the internet. Otherwise our maintenance and support services are offered at our set hourly rate.  

•    The client is responsible for submitting all of the content to be used on their website in a acceptable digital format i.e .jpeg images and typed text

•    Highfive Media reserves the right to not accept or terminate projects that promote racism, pornography or anything that we deem is of any moral objectionably and will remove material held on our servers that we deem inappropriate, without prior notice.

•    A minimum deposit of 50% is required prior to commencement of any website build.

•    The balance of the project is due on completion. If however 3 months passes from commencement of the project, the outstanding balance of original quote is due even if the site is not completed due to delays by the customer. Any additional costs and expenses will be billed upon actual completion.

•    Any additional work will be invoiced as set out by Highfive Media's standard rates.

•    Late payment of invoices will incur an interest rate of 2% after 15 days, compounded monthly.

•    Cancellation of meetings where Highfive Media is to attend the client’s premises require 24 hours notice or the client will incur a $50 charge which will be applied to the final invoice.

•    Should the client wish to cancel or terminate a contract with Highfive Media after approval of the initial quote, the following charges will apply:
-    50% deposit of initial quote
-    All expenses incurred to date
-    All costs associated with the project to date

•    Highfive Media requires a written cancellation notice from authorized persons to terminate any existing client design projects or web hosting services.

•    A request to pause project development must be made in writing to Highfive Media and must include the signature of the authoritative client. 

•    Domain Names purchased on behalf of the client by Highfive Media will be automatically renewed annually and billed at the current rate.

•    All customers who wish to pay hosting fees monthly are required to provide a valid credit card for recurring payments to be billed to.

•    Websites created by Highfive Media will have a discrete link placed at the bottom of each page to www.highfivemedia.ca.  If the client does not wish to credit Highfive Media on the individual’s website an additional small fee of $50 will be included on the final invoice.

•    Highfive Media will confront any issue or concern immediately in a professional and amicable manner. Direct resolutions with Highfive Media will be attempted personally, but Highfive Media retains the option of arbitration or other legal action if direct resolution is not possible.